FAQ

If there are questions that you cant find the answer for on our website, then please get in touch a member from our customer service team will be more than happy to assist!

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How much is Delivery?

Delivery within Hampshire, Berkshire and Surrey is FREE on orders over £45

Do you sell loose loads?

No, mainly because it is easy for the firewood supplier to deliver but not so easy for you to put away. In our experience, your log store is unlikely to be where your loose load is tipped. That means hours of putting them away one by one.

 

We deliver in nets and in crates, a cubic meter can be put away in under 10 mins. You get the same quantity as loose but just conveniently packaged.

Do you sell to businesses?

Whilst our business was setup for the domestic market, we do sell to business such as holiday lets and public houses. Please click here to enquire.

What is the return policy?

If you would like to cancel your order prior to despatch, please email info@arnieslogs.com. As long as your order has not been loaded for delivery a full refund can be issued.

If you would like to return the logs you have ordered you will need to email info@arnieslogs.com with your reasoning. You are responsible for the costs of return or we can arrange collection at a charge. In order to return, all logs must be of the same quality as delivered (i.e. moisture content must be the same as when delivered) and the same quantity delivered. Returns must be notified within 14 days of delivery.

Privacy Policy

We do not store credit card details nor do we share financial details with any 3rd parties. If you are subscribed to our emails and you decide you no longer want to receive our emails then please get in touch.

Payment & Delivery

Payment in full is required upon order, unless otherwise agreed. Delivery availability time slots will be confirmed via email to you within 24 hours of your order. Typically, most orders are delivered the next day but always with prior arrangement.